# Data collection

## [15 Customer Service KPI Metrics You Should Know](/content/blog/customer-service-kpi/index.html)

Have you ever wondered how successful businesses ensure top-quality customer satisfaction? It all begins with tracking the right metrics. But what are these crucial numbers that drive superior service and profitability?

Zuzanna Bocian

14 min read

Jul 3, 2024

## [20 Examples of Customer Survey Questions](/content/blog/customer-survey/index.html)

Customer satisfaction surveys are valuable for understanding how well you meet customer expectations and identifying areas for improvement. By systematically collecting and analyzing [customer feedback](/content/learn/customer-support-essentials/customer-feedback/index.html), you can make informed decisions to enhance your products, services, and...

Zuzanna Bocian

16 min read

Jun 27, 2024

## [The Importance of Customer Interactions in Customer Service](/content/blog/customer-interactions/index.html)

At the core of customer service lies the concept of “customer interactions,” encompassing every touchpoint where your business engages with its buyers. Exceptional service delivery relies on effective interactions, such as answering inquiries, resolving issues,...

Zuzanna Bocian

12 min read

May 9, 2024

## [10+ Best Customer & Client Portal Software](/content/blog/customer-portal-software/index.html)

You’ll need high-quality services, timely submissions, and more to improve [customer retention](/content/learn/customer-retention/index.html) and satisfaction. But the key factor is customer support. Valuing time is considered the most important factor for high-quality customer service by 77% of people ( [source](https://www.forrester.com/blogs/consumer-expectations-for-customer-service-dont-match-what-companies-deliver/)).

Zuzanna Bocian

10 min read

Apr 10, 2024

## [Unlocking Growth and Loyalty: The Benefits of CRM Systems in Business](/content/blog/crm-soft/index.html)

CRM systems are more than tools; they’re engines driving growth and loyalty in business. Consider this: [36% of sales pros](https://spotio.com/blog/sales-statistics/) struggle with deal closures, but with a robust CRM, they see up to a [300% jump](https://www.entrepreneur.com/growing-a-business/how-crms-can-spark-or-continue-fast-growth/328943) in conversion rates. That’s a significant leap forward.

Weronika Masternak

11 min read

Mar 11, 2024