# The Essentials of Customer Support

Power up your customer support! If you've ever wanted to be on top of your customer support, this one’s for you. Join our course with nine lessons that cover different aspects of effective customer support. Learn how to work as a team, and use your resources effectively to win every customer case.

[Take the course Free$0.00](/content/learn/customer-support-essentials/customer-support-skills-and-traits/index.html) Watch introduction

## About the course

This course is designed for small to medium-sized teams that deal with many challenges daily. We'll tell you how to speak to customers so you're understood and they're satisfied with your assistance. You'll find out about high-quality customer support processes, strategies to sharpen your soft and hard support skills, and tactics that your customer service agents can easily master. After the course, you'll know how to resolve customer cases quickly using the resources available to you.

English [Enroll in this course](/content/learn/customer-support-essentials/index.html)

Online

### What you will learn

- Skills and character traits that all support agents need to have
- Strategies for scheduling work and assigning tasks
- The best customer communication techniques
- Techniques for gathering customer feedback and measuring satisfaction
- Ways to speed up work and track support performance

Taught by

HelpDesk

Marcos Bravo  
LiveChat

Weronika Masternak  
HelpDesk

### Lessons

[**Skills That Customer Support Agents Need To Have**\
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13 min](/content/learn/customer-support-essentials/customer-support-skills-and-traits/index.html)  
[**Plan Your Support Team's Work Like a Pro**\
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14 min](/content/learn/customer-support-essentials/customer-support-work-planning/index.html)  
[**The Best Three Customer Ticket Assignment Strategies**\
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13 min](/content/learn/customer-support-essentials/customer-ticket-assignment-strategies/index.html)  
[**Eight Amazing Tools to Speed Up Customer Support**\
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17 min](/content/learn/customer-support-essentials/customer-support-tools/index.html)  
[**How to Communicate Bad News to Your Customers**\
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9 min](/content/learn/customer-support-essentials/angry-customer/index.html)  
[**How To Get Customer Feedback and Measure Satisfaction**\
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20 min](/content/learn/customer-support-essentials/customer-feedback/index.html)  
[**Customer Complaint Management Tips**\
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19 min](/content/learn/customer-support-essentials/customer-complaint-management/index.html)  
[**How To Track and Reward an Agent's Performance**\
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17 min](/content/learn/customer-support-essentials/employee-performance/index.html)  
[**Key Metrics for Measuring Customer Support**\
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14 min](/content/learn/customer-support-essentials/customer-support-metrics/index.html)